Eligibility:

To be eligible for a return, please ensure that the item(s) are in their original condition, unworn, and undamaged. We kindly request that you retain all original packaging, including tags and labels.

Timeframe:

You may initiate a return within 30 days from the date of delivery. After this period, we regret to inform you that we cannot accept returns or exchanges.

Return Process:

To initiate a return, please contact our customer service team through our designated channels, providing your order details and reason for the return. Our team will guide you through the necessary steps and provide you with a return authorization if your request is eligible.

Refund or Exchange:

Upon receiving and inspecting the returned item(s), we will process your refund or exchange. Refunds will be issued to the original payment method used during the purchase. Exchanges will be subject to availability, and if the desired item is not available, a refund will be processed instead.

Non-Refundable Items:

For hygiene reasons, earrings and other pierced jewelry cannot be returned unless they are deemed faulty.

Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact our customer service team immediately. We will work swiftly to resolve the issue and provide you with a replacement or refund, including any applicable return shipping costs.

*Please note that our return policy is subject to change, and any updates will be clearly communicated on our website.